How can I troubleshoot connection issues with the Xmeye app on my Windows PC?

Xmeye is a cloud-based video monitoring application that allows users to stream live surveillance feeds via their Windows PC, smartphones, or tablets. It is a popular app among homeowners and businesses due to its easy installation and accessibility. Like any technology, there might arise moments when the Xmeye app experiences connection issues. However, there’s no need to panic when encountering such difficulties – here is a comprehensive guide on how to troubleshoot connection issues with the Xmeye app on your Windows PC.

  1. Verify Internet Connection:

The first step in troubleshooting your Xmeye app is to confirm that your internet connection is working correctly. The Xmeye app relies heavily on your internet to stream live videos, hence a weak or unstable internet connection could cause the app to malfunction. To confirm that your internet is working correctly, try opening several websites or streaming videos to check for any buffering or loading difficulties. If your internet is the problem, you may need to contact your internet service provider for assistance.

  1. Check Server Status:

Sometimes, the issue might not be from your end but from the app’s server. If the server is down, you will be unable to establish a connection. You can check the server status by visiting the Xmeye official website or checking online forums. If the server is down, you may have to wait until it’s back up and running.

  1. Update Xmeye App:

Another cause of connection issues could be that your Xmeye app is out of date. Updates usually fix bugs and improve performance, so running an old version may cause connection problems. To update your Xmeye app, navigate to the Windows Store, and search for the Xmeye app. If an update is available, click on ‘Update.’ Once the update is complete, restart your app to see if the issue has been resolved.

  1. Reinstall Xmeye App:

If updating the app doesn’t solve the problem, reinstalling it might be the next best option. Uninstall the Xmeye app by right-clicking on the app and selecting ‘Uninstall.’ Then, go to the Windows Store to download and install the latest version of the Xmeye app. This action can help to clear any app glitches and restore its functionality.

  1. Check Firewall Settings:

Sometimes, the problem might be due to your firewall blocking the app from accessing the internet. To check if this is the issue, navigate to your firewall settings by searching for ‘Firewall’ in your computer’s search bar. Click on ‘Allow an app through the firewall’ and look for the Xmeye app on the list. If it’s not allowed, change the settings to allow it.

  1. Contact Customer Support:

If all the above troubleshooting steps don’t work, it’s time to reach out for professional help. Xmeye has a customer support team that is available to assist with app issues. Contact them through their official website or via the contact information provided on the app’s page in the Windows Store. Provide them with all the necessary details about your issue, including the steps you’ve already taken to resolve it.


Troubleshooting connection issues with the Xmeye app on your Windows PC can seem daunting, but it doesn’t have to be. The steps outlined above are simple and can be done by anyone, regardless of their technical skills. Remember, the key to successful troubleshooting is to be patient and systematic, testing one possible solution at a time. However, if you’ve tried all the solutions outlined above and are still experiencing issues, it might be time to seek professional help. Xmeye customer support is always ready to assist and ensure that you can continue to use their service with ease and convenience.

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